CLAIMS FAQs
What can I do on the Sutton Claims portal?
The Sutton Claims Portal offers a fast and efficient way to submit medical and dental claim expenses anytime, anywhere in the world. You can review or check the status of your submitted claims in “Claims History”. For users with Travel and Medical coverage under their plan, there is important travel and medical assistance information and quick access to the assistance portal.
How do I sign up?
Go to https://claims.suttonspecialrisk.com in your web browser. Click “If this is your first visit, please click here to register”. Complete all of the information in the registration form, and add your claimants. You can edit this information at any time in your profile.
How can I save the Claims portal as an icon to my homescreen?
For easy access, pin the web page to your home screen.
On most smartphones - With the web page open, tap the menu/share button, then tap “Add to Home Screen”. The icon will appear on your home screen, so you can drag and drop it wherever you like.
On most desktop browsers - With the web page open, click the settings icon, then click the tool that says, “Pin to Start” or “Create Shortcut”.
How do I submit a medical or dental claim?
Go to https://claims.suttonspecialrisk.com or tap the icon you have saved to your home screen and log in. Click on “Submit a Claim” on the homepage of the claims portal. Answer the questions, completing your claim information in full. Upload a picture of your receipt and tap to sign. You can review or check the status of your submitted claims in “Claims History”.
How do I Submit a claim for a family member on the Portal?
If you have family coverage, you may add claimants under in the “Submit a Claim” form. Once a claimant is added, their information is stored for future claim submissions and can be found in your “Profile”.
How long will it take for my claim to be processed and to receive payment?
Claims are processed and payments are issued within 3-5 business days of receiving all required information. Payment time will vary depending on how you choose to receive payment. Direct Deposit may take up to 3 business days depending on your financial institution. Wire transfer may take 1-2 business days to appear in your account. Cheques are mailed via Canada Post and delivery time will vary by region.
Who do I contact if I have questions about the portal?
If you have any questions, please email app_support@suttonspecialrisk.com.
How do I access the Sutton Claims portal?
The Sutton Claims Portal is a web-based application, which means it can be accessed from any mobile or desktop device through an internet browser at this link: https://claims.suttonspecialrisk.com.
What are the advantages of a WEB-based application?
There are many advantages of a web-based application. A web-based app does not need to be downloaded from an app store, so it does not take up any space on your device. It can be accessed on any mobile or desktop device, so you can submit claims from your phone, tablet, or computer. Users in remote parts of the world without access to an app store can still access the Sutton portal without having to worry about downloading it. It can be added as an icon on your home screen for all devices, appearing and functioning like a downloaded app.
Do I have to enter my policy information each time I submit a claim?
The Sutton Claims Portal makes submitting claims fast and easy. Users are required to fill in their policy information only during registration, and the information can be edited in “Profile” at any time. This information is automatically submitted with your claims, so you do not have to enter your policy information every time.
Can I mail in my claim?
For fast and easy claims processing, we recommend submitting your claim through the Sutton Claims Portal. For your convenience, we can also accept claims by mail and fax. Please print out a claim form and fax or mail it with your receipts to our claims department. Claim forms are available here.
How will I receive my benefit payment?
You can receive your payment via cheque, direct deposit, or wire transfer. For direct deposit or wire transfer, please email claims@suttonspecialrisk.com with a scanned void cheque or the following banking information:
Direct Deposit:
Name of Account Holder
Bank Name
Bank Address
Bank Number
Transit Number
Account Number
Wire Transfer:
Name of Account Holder
Residence Address of Account Holder
Account Number (aka IBAN number)
Bank Name
Bank Address
Bank ID (aka Swift Code)
Currency of Account
The Sutton Claims Advantage
3-5 day turnaround
40% of claims are processed in 24 hours or less
85% of claims are processed in 48 hours or less
100% of claims are processed in 5 days or less
Claims submission flexibility
To convenience our clients, we accept claim submissions in a variety of ways. We accept claims through our online claims portal, by email, mail and fax.
Multilingual claims professionals
Our experienced claims team provides service in English, French and Spanish and is trained to handle claims from around the globe.
Easy to use claims portal
Submit your claim on the Sutton Portal in under two minutes. The Sutton Claims Portal can be used on any desktop or mobile device from anywhere in the world.
Submit claims anytime, anywhere
The Sutton Claims Portal can be accessed from anywhere with an internet connection so our clients don’t have to worry about having access in remote parts of the world.
direct access to claims support
Our Claims Support Team is easily reachable via phone and aims to respond to your emails in 24 hours or less.